Customer Feedback & Finished Staircases

Hi Karen,

Installation completed today. Still need to paint the newel posts white, but it looks fabulous!

Many thanks.

Hi Andrew,

We've received the stair parts and we're over the moon with the quality.

Thanks again.

Hi Karen,

Just to say - thank you for your very good quality handrail, very well finished and with excellent dome ends.

My cabinetmaker did an excellent job of the many complex mitre joints needed and we are very happy with the result.

I shall be returning the wall brackets we did not need as soon as I can find a suitable box.

Regards.

Hello again,

Can I get estimate on this one too! And a pic of last finished yesterday thanks again for great materials.

Thanks again Karen.

We changed the delivery date to today as my Wife had a hospital appointment yesterday but the handrail arrived today & has now been installed.

Great product, it looks really good - so please thank the various people responsible 👍

Also, extremely well wrapped to prevent damage - very impressive - although it did take me about 10 minutes to get it opened !!

With kind regards.

Thank you for my order which was delivered today. It was exactly the part I needed. Thank you for your courteous and helpful service.

Kind Regards.

Karen,

Thanks for sorting that out. Arrived today and looks as straight as a die. I'll keep in plastic until the carpenter returns.

Thanks again, excellent customer service that I will relate to others.

Best regards.

Hi Karen,

Many Thanks, both parcels arrived today. See photo of newel cap, fits great!

All wrapped brilliantly, as usual. Quality great, as usual. Your help has made this job so much easier.

I will send photos of completed project in March, once decorating done and carpet fitted.

Kind Regards.

Hi Karen,

I promised you a photo when I was finished and the carpet was down. Just need some curtains now but I'm rather pleased with the end result.

Hope you managed a good Xmas, here's wishing you a successful 2025. Thanks your patience and help throughout.

Best wishes.

Hi Karen,

We had our wood delivered in good time for our installer who is a man who works for himself, is a carpenter and has done one set of stairs before ours. I enclose before and after photos and want to thank you for the superb product and service you provide.

We initially had a quote from a company who design and fit stairs. They quoted £10,000 of which they wanted 70 percent deposit before we’d even seen plan. They could not give us the straight rail we wanted and what they suggested was a staggered split rail which would have looked awful. So, I found your website for wood.

I measured our stairs in great detail and found your website so helpful. I ordered the wood and got it all right. The wood was beautifully made and packaged so well. It took our friend four days to fit so total job was £3,100 very rewarding project. Thank you for helping us with questions on the phone.

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Hello Andrew,

Just to let you know the order arrived all safe and sound and complete.

I would like to take this opportunity to thank you for the quality of your products and great service.

Kind Regards.

Hello Andrew,

Just to pass my thanks on to all concerned with this order. It has been a pleasure dealing with J and J Stairparts; from my initial enquiry through to the speedy delivery and even the follow-up to ensure it had arrived. Thank you all for agreeing to undertake the work on a tight timescale too. All very much appreciated.

The vessel is MV Lord of the Highlands, operated by Hebridean Island Cruises Ltd.

As requested, here are some images of the section we installed, from the newel down. The vessel sails tomorrow, so we only just got it done in time!

Cheers.

Good morning,

Just to let you know I have now completed refurbishing my staircase and we are delighted with the results.

We was so impressed with the quality of all parts but most of all your customer service was second to none in being helpful and polite.

Thank you.

Hello Andrew,

Just wanted to say a big thankyou to jandj for the stair handrail.

The packaging and delivery of the handrail was superb. Quality of the product excellent. Would not hesitate to recommend jandj to anyone.

I've fitted the additional rail to provide extra support on the wall side of the stairs as we are both the wrong side of 75!!

Couple of pics attached. Thanks again from two very satisfied customers.