Hi Karen,
We had our wood delivered in good time for our installer who is a man who works for himself, is a carpenter and has done one set of stairs before ours. I enclose before and after photos and want to thank you for the superb product and service you provide.
We initially had a quote from a company who design and fit stairs. They quoted £10,000 of which they wanted 70 percent deposit before we’d even seen plan. They could not give us the straight rail we wanted and what they suggested was a staggered split rail which would have looked awful. So, I found your website for wood.
I measured our stairs in great detail and found your website so helpful. I ordered the wood and got it all right. The wood was beautifully made and packaged so well. It took our friend four days to fit so total job was £3,100 very rewarding project. Thank you for helping us with questions on the phone.