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Home > Customer Feedback



14th Ocotober 2018


Hi Janice hope all is well, and business is good,

I know it’s been a while since myself and Angela visited you and purchased our Oak Stair parts but I have finally got to finish our hallway and wanted to wait until the carpets were fitted to send you some photos, before and after showing the transformation.We are both so pleased with the finished effect and the quality and colour of the Oak transforms the hallway completely, we have had many friends comment on how nice it all looks and have passed on your details, I just hope I am not making work for myself !!

Best Regards Vernon & Angela Rich



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2nd August 2018


Hello Janice

I cannot remember whether I have sent the attached images to you already - if i haven't then please acceot my apologies for the delay.

You may recall that we came to see you in August last year or thereabouts and after all the information and advice you kindly gave us,
we ordered the oak stair parts from you.

We are absolutely delighted with the result !

Thank you and Best Regards

Malcolm and Charmaine (Tutton)

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16th November 2017

Hi Janice,

I promised I would send you some pics of our stairs, so here you are.

The joiner said the product was of excellent quality, he was shocked at what we paid and had no issues whatsoever when it came to fitting them in.

We only had to give the wood a light sand and then applied a coat of Satin Osmo Oil which really brought out the grain in the wood.

Thanks for your help and advice along the way. Would highly recommend your company to all.

Rashid




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24th April 2017

Photos as promised, regards Danny Begley


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14th February 2017


Hello Janice

Very happy with the stair parts we ordered from you for our glass staircase very high quality parts which we ordered in oak from the solution glass range and profile handrails which we ordered , we are thrilled with all our chrome fittings for our staircase we will recommend your company again for stair-parts you have a very happy and very satisfied customer

Mr PW davison

Billericay Essex

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16th December 2016


Hi Janice

Sorry it has been a few months - but finally managed to finish off the staircase project! We are really pleased with it - has made all the difference.

Feel free to use in any publicity.

Best wishes

Toby

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22nd
November 2016

Hi

I would like to thank you for my order 4107 customer id 4085.

The Quality of your products was fantastic, I am a joiner and will be using your services again.

Thanks

Mark Moses.
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7th November 2016

Dear Janice,


As promised I have attached images of our new stairs installed by my husband with your stair parts.It took him a while as he's never done anything like this before but he got there in the end. Thank you for helping us choose the right parts and accessories and your advice

Kind regards

Maria Santangelo


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6th December 2016

Hi Janice,

Thank you for the Oak & White Primed Stairparts. My wife and i are thrilled with the quality and your customer service.

Kind Regards

Kyle

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2nd November 2016

Would just like to say Thankyou for our Spindle staircase,Customer service

was excellent,the staircase looks fantastic and our Joiner was very

Impressed with the Quality.We would definitely recommend your Company.

Sent from my iPad.
Many Thanks. Mrs.J.Seddon

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30th October 2016

Hello I just wanted to say thank you for my handrail and fittings, I finally got round to opening it on sat. What a wonderful handrail

It was straight and looks fantastic, i will be recommending your company to my neighbour who is looking for a handrail . Thanks again

Regards

David Skinner

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19th September 2016

Hello Janice,

We have received our 3 stair newels and acorn caps and are very grateful to you. It is not often that a company actually mean what they say - however, we are THRILLED with your speedy and efficient work ethnic. You were very Helpful, Friendly and Polite on every call which was made and we know that having this delivery today was down to your perfect job skills.

The newels and acorn caps are just Perfect so "Thank You Very Much". Wish we had heard of you sooner - it would of saved us so much hassle and time. We now know to recommend this company to others.

Thank You Once Again. A Very Very Satisfied Customer.

R. D. Basham

C. A. Warren-Basham


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18th May 2016

Hi Janice

Finished the stairs today.Thanks for all your help and advice.
All the parts arrived safely and were of top quality.
Many thanks again for your personal and excellent service.

Ray Bilton.

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17th April 2016

Hello

Just to say how pleased we are with our recent purchase of stair parts. Also the excellent customer service received.

The quality and price of the parts was excellent and my husband is very hard to please being a carpenter.

I would say to others do not hesitate in ordering from this business, you will not be disappointed.

Many Thanks

Joy and Martin Walker

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10th February 2016

Hi Janice

I would like to offer our feedback about your company and it's products and service and give permission to put it on your web site.

My husband and i placed an order for oak stair parts and from placing the order to receiving it we have had the best of service from J and J Stair parts.

The product itself is excellent and we are in the process of having the new staircase fitted, already we are delighted with it. I spoke to Janice at J and J several times and she was always very helpful and delivered the best customer service i have encountered for some time. She delivered on promises and never failed to ring me when arranged, she also gave me some excellent advice on the ongoing treatment and maintenance of the product. My husband and i have already placed a second order with this company and again are sure we will get the best product and service available. We would wholeheartedly recommend this business to anyone as we know that this service is given to every customer. Many thanks Janice and J and J Stair parts.

Regards

Amy & Ray Wilson
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8th February 2016

Hi

I would just like to thank you for the delivery of the stair parts we recently ordered, but also for your service particularly on the phone, i could not fault it,l promises were kept in respect of delivery and call backs, excellent service all round. The stair parts look excellent and it is now being fitted.

I do however have a question if you can help.

What do we use to finish the white oak wood in terms of protection and ongoing maintenance? My husband didn't realise when he ordered it it could have come pre finished, so we now need to preserve and maintain it. Do you sell the products to do this, or can you advise what we should use. Also how we treat it moving forward.

Many thanks and best regards.

Amy Wilson



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7th December 2015

Dear Janice,

I delayed sending ‘photos of our new stair balustrades until the new carpet had been fitted. That’s done so I have attached some.

Everyone who’s seen them so far is very impressed even our builder and his father have said so. Can’t promise more orders yet but we have a daughter and son-in-law who hope to start on alterations to their house soon which will require complete new stairs.

Thanks again for all your advice and help we are really pleased with the result.

Kind regards

Chris Wynne


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7th December 2015

Hi guys,just to let you know our wood arrived at lunch time today,great service and the piece of wood with the grain is great.

Thanks again for all your help,hope you have a great Christmas and a happy New year.

Steve Hare

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4th December 2016

Hi my name is mr m head,

And i would like to give some feedback on such an excellent service your company have gave me, from reception to the quality of goods,delivery price and the manner in which i got looked after JUST EXCELLENT

Thank you so much to all the team at jandjstairparts!!! Merry christmas and new year!

Kind Regards Mark



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2nd December 2015

Dear Janice.

Hope these come through O.K.
Really pleased with the oak stair parts.
Best wishes Charles

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30th November 2015

Hi Janice Would like to thank you for all your help with the order for

hand and base rails and newel caps which arrived on Thursday 26.11.15

Many thanks for all your help would recommend your company 100%

Alison Shaw

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24th November 2015

Dear Janice Many thanks for your superb customer service the stairs look wonderful!

Dave Collins

Cardiff

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15th November 2016


Dear Jan

Just to say thank you for your great service .Also your products are of superb quality & are very reasonably priced, my carpenter says the
quality is the best he has ever worked with. Once again thank you very much.


Regards

Gerald Duford
.


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20th October 2015


f.a.o Janice,


We have today completed our stair update project and thought you may like to see some pictures
of the transformation.
We were very grateful for your help and advice without which we may not have proceeded.
We are are very pleased with the outcome.


Many thanks,


Norman & Diane Franks



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Stuart....

28th June 2015

Hi Janice,

Very happy to say our install is complete of the stairs and we are very happy with the product purchased from you.

I have attached some pics for from before and after if you wish to use them please feel free. My joiner told me that he purchased
through you also after being recommended to you from me and we have since passed on your details to 2 other potential customers too.

Thanks again for all your help on our purchase for the house.

Stuart!


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Evelyn Liddell....

12th June 2015


Would like to give a big thank you to Janice for her excellent customer service.

Staircase up and running and looking good. Price excellent, quality excellent and Janice excellent. What more can I say!

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David Phillips....


29th April 2015



Thank You – I received the order in good condition and speedy delivery today – thanks and I will be ordering more of the fusion connectors soon.
Dave


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Jacqueline Burgess….

31th March 2015


Good Morning,

Thank you for a brilliant, friendly and helpful service.

Newel post delivered and in place.


Kindest Regards,

Jacqueline Burgess

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Peter Richardson….

30th March 2015


Hi All,

Received my goods today and was very pleased with the quality for what I paid will recommend to all.

Peter Richardson

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Jim Beston....


23rd March 2015



Hi Janice,


Just wanted to let you know how pleased my wife and I are with both the oak stair parts and the service we received from J & J Stairparts and of course yourself.


The installation is now complete and has really enhanced our home.


It looks lovely!



Thanks and Kindest Regards



Jim


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Michael Baggs....

17 February 2015

Hi Janice

Thank you for doing such a great job with my stair spindles. They are excellent and the tulip wood was a great suggestion.

I have been very impressed with the service your company provides and although it's a small order you have called and kept me updated at every stage. I will tell all my friends and builder contacts to speak with you about stair products and your services.

Thank you once again and I will send you a picture of the spindles when painted. They (4) will be the first ones people see in the hall.

Please feel free to post this on your website.

Show message history

Kind regards
Michael Baggs

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Peter Mckay....

19th Dec 2014

Good morning Janice

I would just like to thank you for the service I have received from you. I have taken delivery of my stair parts this morning they arrived at 8.45 they look in excellent condition and I am just waiting for a joiner to fit them.

I would have no hesitation in recommending you.

Thank you

Peter Mckay

Sheffield

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Simon kuczera....

13th Nov 2014

Georgian style Newels and spindles

Hi Janice,just to say thanks for stair set I purchased from you. Very
pleased with product and speed of delivery. It's all installed and looks
brilliant in my buy to let property albeit just primed and undercoated thus
far. Thought I would also mention I chose you over your competitor not just
on price but because of your excellent friendly and helpful customer service
manner. Nice to talk to a human being that is enthused with their job and
that takes a personal "go the extra mile" attitude (notwithstanding it is
your business). Happy to recommend you should the opportunity arise, as is
my carpenter.

Thanks again.

Kind regards

Simon